If the device is working properly on a different computer, have the USB port on your PC checked by the manufacturer or a reputable technician.Ĭlean reinstall your Razer Synapse 2.0 if the issue persists. Test the device on another PC with the same Razer Synapse version or try connecting to different ports. How to manually check for updates on Razer Synapse 2.0.Ensure your Windows OS and Razer Synapse 2.0 are updated.See How to use the Device Detection Troubleshoot Tool for instructions. Use the Device Detection Troubleshoot Tool. If the device is working properly on a different computer or different port, have the USB port on your PC checked by the manufacturer or a reputable technician. Test the device on another PC with the same Razer Synapse version or try connecting to different ports.Navigate to the "Details" tab and look under "File version". If the number matches 1.7.0.27, your Riot Vanguard is outdated and should be updated or uninstalled for devices to be detected in Razer Synapse 3.Look for vgk.sys file and right-click, select Properties.To check the version for Riot Vanguard, navigate to C:\program files\riot vanguard\.For uninstallation of Vanguard, refer to Riot Games Support. Restart your PC if this is your first time installing a Razer device or just completing an update.Įnsure Razer drivers are not blocked by outdated Riot Vanguard (version 1.7.0.27) by uninstalling Vanguard or updating Vanguard. How to manually check for updates on Razer Synapse 3.How to get the latest software and driver updates from Windows.Ensure your Windows OS and Razer Synapse 3 are updated.Ensure the device is properly plugged in and connected directly to the computer and not through a USB hub.
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